ngn99 Terms & Conditions and Service Agreement

These terms and conditions ("Agreement") are a legal agreement between ngn99 ("we", "platform") and any person ("player", "you") who uses its services. By accessing this website or creating an account, you confirm that you have read and understood all the terms and conditions in this Agreement and agree to follow them. If you do not agree with these terms, do not continue using the service.

1. General Agreement

ngn99 provides digital platform services including football betting, live casino, slots, 2D lottery, crash games and esports betting. These services are for entertainment purposes only, not as a source of income, and players must be aware of the financial risks associated with gambling.

Service Availability

We make every effort to keep our services running 24 hours a day, but players must accept that temporary outages may occur due to maintenance or technical reasons. We are not responsible for any financial losses resulting from service interruptions.

Applicable Laws

Players are solely responsible for ensuring that their use of the service complies with the laws of their local jurisdiction. We do not provide interpretation of any specific laws.

2. Account Registration Requirements

Anyone wishing to use our service must meet the following requirements—

• Must be 21 years of age or older (21+).
• Must register only once with accurate personal information.
• Each person may only hold one account. Opening a second account using the same personal information, IP address or payment method is strictly prohibited.
• Must not have any cognitive impairment or any restriction related to responsible gambling.

We reserve the right to immediately suspend accounts registered with false or borrowed personal information.

3. Account Management

Account Security

Players must keep their account login credentials (username and password) confidential. Do not share this information with anyone. Players are fully responsible for all activity that takes place through their account.

Account Verification

When requesting a withdrawal or when we require it, players must submit their personal identification documents (national ID, photo). If verification cannot be completed, we may restrict withdrawal access.

Account Closure / Suspension

Players may close their own account upon request. Any remaining balance at the time of closure will be paid out through the designated payment method.

4. Deposit / Withdrawal Rules

Deposit

Deposit methods available at ngn99 are KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer. The minimum deposit amount across all methods is 5,000 Ks. Deposits are credited almost instantly except for delays caused by network congestion or payment provider issues.

Withdrawal

The minimum withdrawal amount is 30,000 Ks. Withdrawal requests are processed within 30 minutes to 3 hours in Myanmar Standard Time (MMT).

• Withdrawals can only be made to the player's own payment account — transfers to third-party accounts are not allowed.
• Transfers involving bonus funds may be subject to withdrawal restrictions until the wagering requirements have been met.
• Accounts that have not completed verification may have withdrawal restrictions.

Financial Security

Players' funds are protected with SSL encryption, and our platform keeps player funds and operational funds in separate accounts.

5. Bonus and Promotion Rules

Welcome Bonus

Players making their first deposit at ngn99 can receive a 200% welcome bonus — up to 300,000 Ks.

• The bonus can only be withdrawn after meeting the wagering requirement — bonus amount × 10.
• Example — depositing 20,000 Ks gives a bonus of 40,000 Ks, making the total balance 60,000 Ks. To withdraw, a wagering requirement of 40,000 Ks × 10 = 400,000 Ks must be met.
• For example — if you deposit 320,000 Ks, you receive up to 300,000 Ks bonus, giving you a balance of 620,000 Ks. To be eligible for withdrawal, you must complete a wagering requirement of 300,000 Ks × 10 = 3,000,000 Ks.

Bonus Rollover

Different game types may contribute at different rates toward the wagering requirement. Players must read the game-specific details stated at the time a bonus is offered.

General Promotion Terms

The promotions we offer may have time limits, bonus amount caps, and wagering requirements. We may change or stop any promotion at any time without prior notice.

6. Game Rules

Game Fairness

The results of games offered at ngn99 are generated by a fair Random Number Generator (RNG) system. We do not guarantee that game results can be predicted or influenced in any way.

Bet Limits

Each game may have minimum and maximum bet limits. These limits may vary depending on the game, the player's VIP level, and the promotion.

Technical Malfunction

We reserve the right to declare any game result caused by a server error or software failure as void and to make corrections. We reserve the right to withhold any payouts arising from such technical issues.

7. Prohibited Actions

The following actions are strictly prohibited—

• Exploiting software bugs for personal gain (Bug Exploitation).
• Playing using bots or automated scripts.
• Bonus Abuse — sharing or using promotions individually or as a group for personal gain.
• Money Laundering — cycling funds obtained through illegal means through the platform.
• Another person accessing and playing on a player's account.
• Threatening, abusing, or impersonating our staff or the platform.

If any of these violations are found, we reserve the right to immediately close the account and refuse withdrawal of any remaining funds.

8. Personal Data Protection

ngn99 protects personal data provided by players in accordance with our privacy policy. Personal data will not be shared with third parties except when required by law or when strictly necessary to deliver platform services.

For full details on personal data protection, please read the Privacy Policy page.

9. Limitation of Liability

To the extent permitted by law, ngn99 is not liable for any losses or damages arising from the following—

• Financial losses caused by the player themselves (including unsatisfactory game results).
• External internet connection issues or device failures on the player's side.
• Financial losses resulting from the player's account credentials being compromised — maintaining your own security is your responsibility.
• Service delays caused by earthquakes, floods, fires, or other unforeseeable natural disasters.

Our liability is limited to the amount deposited by the player (excluding bonuses).

10. Service Suspension

Suspension by Us

If we reasonably believe that this agreement has been violated, we reserve the right to suspend a player's account without prior notice. In such cases, we reserve the right to withhold any amounts deemed to be illegitimate winnings.

Suspension by the Player

Players may request self-exclusion at any time through 24/7 Live Chat. You can also contact [email protected] for assistance with this.

11. Changes to Terms

ngn99 may update these terms and conditions at any time, and any changes will be announced on this website. By continuing to use the service after changes have been posted, players are considered to have accepted the updated terms. We recommend revisiting this page from time to time.

For any questions about this agreement, you can reach us via the 24-hour Live Chat on our website or at [email protected].