ngn99 Privacy Policy

We collect information you provide when registering an account and using our services. We also receive technical data automatically generated from your use of the website.

Information you provide

• Name, date of birth, and age verification details
• Email address and contact information
• Payment details such as KBZPay phone number or bank account number
• NRC copy or official identity documents required for player verification
• Communication records sent through customer support and Live Chat

Technical data collected automatically

• IP address, browser type, and access logs
• Data from cookies and similar tracking technologies
• Device, operating system, and connection details
• Game history and deposit/withdrawal records on the website

We use the personal data we collect only for the purposes listed below. We do not disclose it to third parties outside these purposes.

To provide the service

Your information is needed to open accounts, process deposits and withdrawals, support gameplay, and deliver customer service.

To verify identity

Our platform is open to players aged 21+ only, so age and identity verification is required.

Security and Fraud Prevention

We check technical and personal data to protect against financial fraud, unauthorized access, money laundering, and other misconduct.

Communication and Service Improvement

• To respond to player inquiries and resolve issues
• To notify players of service changes and privacy policy updates
• To understand player experience and improve the platform
• To carry out legal compliance checks

We use cookies on our website to improve the player experience and to check security.

Types of Cookies

• Essential Cookies — Required for building login sessions, saving game history, and keeping website functions running normally.
• Performance Cookies — Help us understand which sections are visited most so we can improve our service.
• Preference Cookies — Remember your language settings and interface preferences.

How to Block Cookies

You can block cookies from your browser settings, but note that some services may no longer work properly.

We do not sell, rent, or share players' personal data with third parties without reason. However, we may share it in a limited way in the following situations.

Service Providers

We share necessary financial data with third-party processors such as KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer services to process payments. Those parties are bound by agreement to use the data only for the purpose we have directed.

Legal Compliance

If a valid legal request or an official directive from a law enforcement authority is received, we will act in accordance with the law.

What We Do Not Do

• We do not share personal data with advertising companies
• We do not send notifications you have not agreed to without prior arrangement
• We do not sell data under the guise of education, research, or market analysis

At ngn99, we have layered technical and procedural protections in place to safeguard players' personal data.

SSL Encryption

All data transmitted on the website is encrypted using SSL (Secure Sockets Layer) technology, so third parties cannot intercept and read it.

Access Control

Staff can only access data directly related to their assigned duties. Access logs are reviewed regularly.

Data Storage

Player data is stored on secure servers and retained for as long as required by law. Data that is past its retention period is deleted securely.

External Audits

Our security systems are audited regularly by independent external technical experts.

As a player on the ngn99 platform, you have the following rights regarding your personal data.

Right to Access

You can ask what personal data we hold about you and request a copy.

Right to Rectification

You can request correction of personal data that is inaccurate or out of date. Financial records may have restrictions due to legal requirements.

Right to Erasure

You can request deletion of your data if it is not data that must be retained by law. Financial records and compliance records can only be deleted after the legal retention period has passed.

Right to Object

Players who do not wish to receive marketing messages can object through customer service.

Data Portability

You can request that the personal data we hold about you be provided in a readable format for you to take away.

To exercise these rights, please contact us at [email protected] or reach us directly via Live Chat.

The ngn99 platform is for players aged 21 and above only. Anyone under that age is not permitted to play. Age verification is carried out at the time of account registration. If we become aware that personal data belonging to a person under 21 has been collected, we will delete it immediately and suspend that person's account.

We may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be updated accordingly.

• Policy changes will be announced on the platform
• Players will be notified by email in advance of any major changes
• Continuing to use the platform after a policy change is considered acceptance of that change
• If you do not agree, you may contact customer support and close your account

If you have any questions, complaints, or data rights requests regarding this Privacy Policy, you can contact the ngn99 customer support team through the following channels.

• Live Chat — Available 24 hours via Live Chat on the website in Myanmar language
• Email — [email protected]

We aim to respond as quickly as possible upon receiving your message. Your personal data security at ngn99 is our top priority.